Your privacy matters to us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights over your data. D'Bay is committed to protecting your personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.
SOMI Technologies (operating as D'Bay) is the Data Fiduciary responsible for your personal data collected through dbay.co.in and associated mobile interfaces.
We collect only the data necessary to provide our services:
| Data Type | What We Collect | Why |
|---|---|---|
| Identity | Name, date of birth, gender | Account creation, appointment records |
| Contact | Mobile number, email address | Booking confirmations, WhatsApp notifications |
| Health | Symptoms, diagnosis notes, prescriptions (entered by doctor only) | Medical records, prescription delivery |
| Professional | Medical registration number, qualifications (doctors/pharmacies only) | Verification and platform listing |
| Location | City / area (not GPS tracking) | Finding nearby doctors |
| Payment | UPI transaction reference (UTR) only — no card/UPI ID stored | Payment verification |
| Device | Browser type, device type (anonymised) | Platform performance and security |
We do not collect Aadhaar numbers, full bank account details, or biometric data.
We do not sell your personal data to any third party. Ever.
D'Bay uses WhatsApp to deliver:
When you receive a WhatsApp message from D'Bay, it is sent using your registered mobile number. WhatsApp messages are governed by Meta's Privacy Policy in addition to ours. D'Bay does not access your WhatsApp account or chat history.
You may opt out of WhatsApp notifications by contacting us at hello@dbay.co.in.
Your data is stored securely using Google Firebase (Firestore) — a cloud database with enterprise-grade security, data encryption at rest and in transit, and servers located in compliance with applicable data localisation requirements.
Despite our best efforts, no system is 100% secure. In the event of a data breach affecting your rights, we will notify you as required under applicable law.
We share your data only in the following limited circumstances:
We do not share your data with advertisers, data brokers, or any third party for marketing purposes.
Health information is classified as Sensitive Personal Data under Indian law. D'Bay treats it with the highest level of care:
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:
To exercise any of these rights, contact us at privacy@dbay.co.in. We will respond within 30 days.
D'Bay uses minimal cookies and local storage for:
We do not use advertising cookies, third-party tracking pixels, or behavioural analytics tools that identify you personally.
D'Bay does not knowingly collect personal data from children under 18 without verifiable parental consent. If you are a parent and believe your child has provided personal data to us, please contact us at privacy@dbay.co.in and we will delete the data promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify registered users of material changes via WhatsApp or email. The "Last Updated" date at the top of this page reflects the most recent revision.
Continued use of D'Bay after notification of changes constitutes acceptance of the updated Privacy Policy.
For any privacy-related queries, data requests, or grievances:
Grievance Officers: Somendra / Devansh
Company: SOMI Technologies
CIN: U62011PB2025PTC066161
Registered Address: 73-C Gurunanak Enclave, Gate No. 1, Dhakauli, Zirakpur, Rajpura, Mohali – 140603, Punjab, India
Operations: Bengaluru, Karnataka, India
Privacy Email: privacy@dbay.co.in
General Email: hello@dbay.co.in
Response Time: Within 30 days of receipt