Refund & Cancellation Policy

Last updated: April 2026  ·  SOMI Technologies

1. Patient Booking Fees

When a patient books an appointment through D'Bay, a non-refundable slot reservation fee is charged to confirm the slot.

Situation	Refund
Patient cancels more than 24 hours before appointment	Full refund
Patient cancels within 24 hours of appointment	No refund
Doctor cancels or is unavailable	Full refund
Technical failure preventing booking confirmation	Full refund
Patient no-show	No refund

2. Doctor Enrollment Fee

A one-time enrollment fee is charged to onboard doctors onto the D'Bay platform for profile verification and setup.

Situation	Refund
Application rejected after verification	Full refund within 7 days
Doctor requests cancellation before profile goes live	Full refund
Doctor requests cancellation after profile is live	No refund
Duplicate payment made	Full refund

3. Pharmacy Enrollment Fee

Pharmacy registration fees follow the same policy as doctor enrollment fees above.

4. Storage Upgrade Fees

Health record storage upgrades are non-refundable once the storage has been allocated and activated on your account.

Situation	Refund
Upgrade not yet activated	Full refund
Upgrade activated and in use	No refund
Technical failure during upgrade	Full refund

5. How to Request a Refund

To request a refund, contact us within 7 days of the transaction:

• Email: support@dbay.app
• WhatsApp: +91 96632 67909
• Include your transaction UTR number, registered email, and reason for refund

Refunds are processed within 5–7 business days back to the original payment method.

6. Subscription Cancellations

D'Bay does not currently offer subscription plans. All fees are one-time payments. This section will be updated when subscription plans are introduced.

7. Dispute Resolution

If you are unsatisfied with our refund decision, you may escalate to:

• Email: grievance@dbay.app
• Response time: Within 48 hours on business days

All disputes are governed by the laws of India. Any unresolved disputes will be subject to arbitration in accordance with Indian arbitration laws.

8. Changes to This Policy

SOMI Technologies reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated date. Continued use of D'Bay services constitutes acceptance of the revised policy.